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Reviews & Profile for ProtelBPO

   

5.0 | 9 verified reviews |

 
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Protel BPO, located in Belize City, Belize, is a leading locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services of the highest quality. Protel BPO offers cost-effective call center solutions.

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Services We Provide (7)

Virtual ReceptionistTelemarketingOutbound Call CenterLead GenerationInbound MarketingInbound Call CenterBusiness Process Outsourcing (BPO)

Business Overview

Small, Medium, Enterprise

$5,000 or more

$5,000 or more, monthly

B2C, B2B

International

100+

$10M+

Technologies We Support (1)

Salesforce

Industry Expertise (20)

AutomotiveBusiness ServicesConstructionE-CommerceEducationEnergyEntertainmentFinanceFood/BeverageHealthcareHome ServicesHospitalityIndustrialNon-ProfitReal EstateRestaurantRetailSportsStartupsTravel
Stephanie Farmer
Regional Sales Professional

5/5 | March 20, 2024

Edwin Leland
Sr Director Customer Contact Center

5/5 | March 24, 2024

Kathryn Welzenbach
Director of Sales

5/5 | March 20, 2024

Stephanie Farmer
Regional Sales Professional

5/5 | March 20, 2024

Edwin Leland
Sr Director Customer Contact Center

5/5 | March 24, 2024

Kathryn Welzenbach
Director of Sales

5/5 | March 20, 2024

Stephanie Farmer
Regional Sales Professional

5/5 | March 20, 2024


What Makes Us Different?

Protel BPO, an outsourcing center based in Belize offers cost-effective solutions, top-notch training, and a positive work environment. The company prides itself on its unique approach to providing customer service and maintaining client relationships. With a strong focus on employee satisfaction, Protel BPO boasts a high retention rate and an empathetic corporate culture. Leveraging Belize's growing contact center industry, the company emphasizes its staffing flexibility, reliable infrastructure, and an enthusiastic labor force, positioning itself as a reliable nearshore outsourcing option.

 

Throughout our history, we have effectively managed millions of inbound and outbound calls for our diverse clientele, spanning various industries (B2C and B2B). Our commitment lies in comprehending and accommodating the distinct requirements of each client. We prioritize the implementation of best practices, elevating brand excellence and ensuring heightened returns and revenue for our partners. 

 

Whether your focus is on cost reduction, improving service quality, or increasing your bottom-line profits, ProtelBPO offers the ideal solution. With a blend of innovative technology, operational efficiency, and strategic insights, we aim to seamlessly integrate with your organization.

 

 

Our services:

INBOUND

•          Customer Support Service

•          Omnichannel Support (Phone, e-mail, chat, text)

•          Technical Support

•          Order Processing

•          Appointment Setting

•          Answering Service

•          Debt Collection

•          Multilingual Support Service (English/Spanish)

•          Ecommerce and Backend Support Service

•          Virtual Assistant Service

 

OUTBOUND

•          Lead Generation

•          Appointment Setting

•          Customer Development and Winback

•          Surveys And Market Research

•          Content Syndication (marketing)

•          Political Campaigns

•          Customer Service

•          Email and SMS/TEXT Marketing

•          Order Processing

 

Our mission:

Align seamlessly with our clients' operations, effectively boosting their overall revenue and bottom-line profits by:

Enhancing customer satisfaction and loyalty,

Reducing operational costs, and

Identifying and capitalizing on new business opportunities.